Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you (“Customer”) and Oovra (“Oovra,” “we,” “us,” or “our”) governing your access to and use of Portal, our software-as-a-service product, and any related websites, content, and services (collectively, the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service is a multi-tenant platform for construction and property-services businesses to manage bookings, jobs, documents, invoicing, and related workflows. The Service is currently offered on a private, invitation-only basis. Self-serve signup and billing are not available at this time; accounts are provisioned manually after an inquiry.

The Service is under active development. Any statements on our website, in marketing materials, pricing pages, roadmap documents, demos, or other communications regarding features that are not currently generally available — including, without limitation, any feature labeled planned, roadmap, coming, or on the way — are forward-looking and not commitments. Timelines, scope, availability, and inclusion in any pricing tier are estimates that may change, be delayed, or be abandoned at our sole discretion.

A subscription entitles you to access features that are generally available at the time of purchase. If a planned feature ships during your active subscription and falls within your tier as described at the time it ships, you will receive access at no additional cost. We do not refund, credit, or otherwise compensate for planned features that do not ship, are renamed, are rescoped, are re-tiered, or are withdrawn.

Some Service features may use third-party artificial intelligence models or other third-party services. Output generated by AI models may contain errors, omissions, or inaccuracies. Customer is responsible for reviewing any AI-generated content before relying on, sending, or acting on it. We make no warranty regarding the accuracy, suitability, or fitness for purpose of AI-generated content, and any AI-related feature is provided subject to the same warranty disclaimers and limitations of liability set out in these Terms.

You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account. You may not (a) use the Service in violation of law, (b) attempt to disrupt or reverse-engineer the Service, (c) use the Service to store or transmit infringing, harmful, or illegal content, (d) resell or sublicense the Service without our written permission, or (e) exceed any technical rate limits.

Prices are as shown on the pricing page in effect when your subscription begins. Early-access pricing is approximately 50% of the planned standard pricing. If you subscribe during the early-access period, your early-access rate remains in effect for as long as your subscription is continuously active and paid. If you cancel and later re-subscribe, the prevailing rate at the time of re-subscription applies.

Fees are billed in advance on a monthly basis unless otherwise agreed in writing. Within the first 30 days after initial activation of a paid subscription, you may request a full refund for any reason by emailing hello@oovra.net. After 30 days, fees are non-refundable, though you may cancel at any time to end future billing.

You retain all rights in the data you submit to the Service (“Customer Data”). You grant us a limited license to host, process, and display Customer Data as necessary to provide and improve the Service. We will maintain reasonable technical and organizational safeguards. You are responsible for the legality of the Customer Data you submit and for obtaining any consents required to process it.

On termination, you may request an export of Customer Data in a commercially reasonable format for 30 days following termination; after that period, we may delete Customer Data consistent with our retention schedule.

The Service is provided “AS IS” and “AS AVAILABLE” without warranty of any kind. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted operation, or freedom from errors. No statement by us or any representative creates a warranty not expressly stated in these Terms.

To the fullest extent permitted by law, in no event will either party be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary damages — including lost profits, lost revenue, lost business opportunity, or loss of data — arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

Our aggregate liability for any and all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees paid by Customer to Oovra under these Terms in the twelve months preceding the event giving rise to the claim, or (b) $100 USD. These limitations apply regardless of the theory of liability and will survive termination.

You will defend, indemnify, and hold harmless Oovra and its affiliates, officers, and employees from and against any third-party claims arising out of (a) your use of the Service in breach of these Terms, (b) Customer Data, or (c) your violation of law or the rights of a third party.

These Terms begin when you first use the Service and continue until terminated. Either party may terminate for convenience on 30 days’ written notice. We may suspend or terminate immediately for non-payment, breach of these Terms, or to comply with law. Sections that by their nature should survive termination (including Sections 3, 8, 9, 10, and 13) will survive.

We may update the Service and these Terms from time to time. Material changes to these Terms will be announced by updating the effective date at the top and, where practicable, by notifying active subscribers. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of [JURISDICTION], without regard to conflict-of-law principles. The parties agree to the exclusive jurisdiction of the state and federal courts located therein for any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

These Terms, together with any order form or written agreement signed by both parties, constitute the entire agreement between the parties regarding the Service and supersede all prior understandings. If any provision is found unenforceable, the remaining provisions will remain in effect. Failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign in connection with a merger, acquisition, or sale of assets. Any notices to us should be sent to hello@oovra.net.